Privacy policy

Privacy policy

Your privacy matters to us, especially given the personal nature of what you share.

What we collect
When you order, we collect your name, email address, billing details and the information you enter about your situation, including any names, dates of birth or notes. Payment card details are processed securely by our payment providers and are never seen or stored by us.

How we use it
We use your information only to prepare and deliver your working or reading, to send your updates, to answer your messages and to process payments. If you opt in, we may send occasional emails, which you can unsubscribe from at any time.

What we never do
We never sell your information, never share the details of your situation with anyone, and never post or publish anything about your case.

Service providers
Our store runs on Shopify, and payments are handled by Shopify Payments and PayPal. These providers process data on our behalf under their own privacy terms.

Cookies
This site uses cookies to run the store and, where you allow it, to understand site visits and measure advertising.

Your rights
You can ask to see, correct or delete the personal information we hold about you by contacting us through the contact page.

Retention
We keep order records only as long as needed for the service and for legal and tax purposes.